Privacy Policy
Last updated: October 1, 2025
Scope
This Privacy Policy explains how Pure Scentica LLC (“Voyara”, “we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when you visit our website, place an order, or contact us by email or WhatsApp. This policy should be read together with our Terms of Service and Shipping & Returns Policy.
Personal information we collect
Information you provide. Name, email address, phone number, billing and shipping address, order details, and any communications you send to us.
Payment information. Processed by our payment processors; we do not store complete payment card numbers.
Device and usage information. IP address, browser type, cookie identifiers, pages viewed, time spent, referring URLs, and interactions with the site.
Support interactions. Emails to orders@shopvoyara.com and support@shopvoyara.com, and WhatsApp messages to our support number.
How we use personal information
We use personal information to:
- process and fulfill orders, including shipping and returns;
- provide customer support and communicate order status;
- verify identity, prevent fraud, and ensure security;
- operate, maintain, and improve the site and our services;
- personalize content, offers, and communications;
- comply with legal obligations and enforce our terms.
Sharing your information
We share information with service providers who support our operations, including:
- Shopify (store host and e-commerce platform);
- payment processors;
- Stockmatic LLC (fulfillment and returns processing);
- shipping carriers such as UPS;
- analytics and measurement providers;
- customer support and marketing service providers.
We may share information to comply with laws, regulations, legal process, or to protect our rights, property, or safety.
Cookies and similar technologies
Our store uses cookies and similar technologies to operate the site, keep you signed in, remember your cart, understand usage, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
Behavioral advertising and analytics
We may use analytics and advertising partners to help us understand site usage and to present relevant offers. You can opt out of interest-based advertising through your device settings and industry opt-out pages. Your browser settings may also limit tracking.
Do Not Track
We do not alter our data collection and use practices when we see a Do Not Track signal from your browser.
Data retention
We retain order information and support communications for our records unless and until you ask us to delete them or as required by law. We may retain data to comply with legal obligations, resolve disputes, and enforce agreements.
Security
We implement safeguards designed to protect personal information. No method of transmission over the Internet or electronic storage is completely secure. You are responsible for safeguarding access to your account and devices.
Minors
This site is intended for individuals who are at least the age of majority in their state of residence. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact us and we will delete it.
Your rights
Depending on your state of residence, you may have rights to access, correct, delete, or restrict processing of your personal information, and to withdraw consent where applicable. To exercise rights or ask questions, contact support@shopvoyara.com.
International transfers
We process and store information in the United States. If you access the site from outside the US, you consent to the transfer of your information to the US.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and the effective date updated. Your continued use of the site after we post changes indicates acceptance.
Contact
For privacy questions or complaints, contact support@shopvoyara.com or write to:
Pure Scentica LLC43 W 43rd St, Suite 10
New York, NY 10036, USA