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Shipping Policy

Last updated: October 1, 2025

We want your Voyara order to be smooth from checkout to delivery. This page explains how we process and ship orders, how to request order changes, and how to reach us for help.

Who sells and fulfills Voyara orders?

Voyara™ products on this site are owned, sold and fulfilled by Pure Scentica LLC, 43 W 43rd St, Suite 10, New York, NY 10036, USA.

Our fulfillment partner is Stockmatic LLC, 9675 NW 174th St, Suite 400, Miami, FL, USA.

Order processing & communication

Orders are processed at our US fulfillment center within 2–3 business days (Monday–Friday, excluding US public holidays) and are then dispatched. Orders placed after 12:00 PM EST begin processing the next business day. As soon as we hand your parcel to the carrier, you’ll receive an email with your UPS tracking number.

All order-related communication such as order confirmations, updates, tracking, and any change/cancellation requests should go to orders@shopvoyara.com.

If something goes wrong (damages, wrong item, defect, missing delivery, or any grievance), please write to support@shopvoyara.com.

Email is our only official support channel for requests, approvals, and documentation so we can resolve cases quickly and fairly.

Which days do you not dispatch orders?

No dispatch occurs on weekends or on the following US public holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after, and Christmas Day. Processing may extend during Black Friday, Cyber Monday, and late December.

Where do you ship and what does it cost?

We ship within the continental United States via UPS ground because fragrance contains alcohol. Delivery windows are estimates from UPS and can vary with weather or carrier volume. We do not ship to P.O. boxes, APO or FPO addresses, or freight forwarders.

Service options

  • Standard: 3 to 7 business days | $5 under $50; free at $50+ | Ground service only

  • Expedited: 2 to 3 business days | $10 | Business days only

  • Next Day: Next business day | $15 | Order before 12:00 PM EST

Can I change or cancel my order?

We start preparing orders quickly, so changes or cancellations are not guaranteed. Email orders@shopvoyara.com with the subject line URGENT: Change or URGENT: Cancel and your order number. Cancellation is possible only if the product has not yet been dispatched.

If a parcel is returned due to an incomplete or incorrect address, we will reship after we receive the correct address and any reship fee will be charged to the customer—so please ensure you give the complete address.

Tracking issues

Tracking says Delivered but I do not have the parcel. What now?
Check with neighbors, building staff, and safe drop areas. If it is still missing, email support@shopvoyara.com within seven business days of the delivery scan and include your order number. We will open a trace with UPS and guide next steps.

My parcel stopped moving. What should I do?
If tracking has not updated for several days, email support@shopvoyara.com with your order number. During high volume periods carriers sometimes need more time for new scans. We will monitor with UPS and keep you informed.

Any US compliance notes I should know?

Fragrance shipments travel by ground because they contain alcohol. By placing an order, you confirm you are the age of majority in your state and that you are purchasing for personal use and not for resale. Sales tax is collected where required by law based on your shipping address. For safety and fraud prevention, we may verify orders or cancel and refund any transaction that cannot be validated. Title and risk of loss pass to you upon delivery at the address you provide. We sell and fulfill within the United States only.

How do I reach you?

Orders, tracking, changes, and cancellations: orders@shopvoyara.com
Damages, wrong items, defects, returns, missing deliveries, and grievances: support@shopvoyara.com

Seller of record: Pure Scentica LLC, 43 W 43rd St, Suite 10, New York, NY 10036, USA
Fulfillment/returns partner: Stockmatic LLC, 9675 NW 174th St, Suite 400, Miami, FL, USA